Terms and Conditions
Shipping
Orders typically ship within 24 business hours from the time your payment is received. We ship only on standard business days. If your shipment is time-sensitive, please call before ordering to confirm that we will be able to meet your requirements. We will make all reasonable efforts to initiate shipment and schedule delivery as close as possible to your requested delivery date(s). However, please keep in mind that our delivery dates are estimates only and shipments may be affected by factors outside our control that we cannot be responsible for delays or shipping errors caused by the shipment carriers. Orders may not be canceled or rescheduled after the order has been submitted by Mastechpowersupply.com to the shipment carrier.
Carrier. We primarily ship via FedEx and Post Office (for small items and international orders). Other carrier services may be available upon request. However, we reserve the right to ship with the carrier of our choice when necessary. Shipping charges vary per item but we try our best to charge exact shipping prices. Please contact us for a quote. Overnight, 2nd day, and priority shipping are available on most items. Contact us if you have any questions.
Returns
Return / Exchange Policy All returns and exchanges must be processed in accordance with the instructions below and must include a Return Merchandise Authorization (RMA) number. Please complete and submit our online RMA Form, a representative will review the request and will provide further instructions on how to proceed. Please allow 48-72 business hours to review and investigate the RMA request.
If an item is returned without an RMA number or incorrectly, we reserve the right to either refuse the return or to charge a restocking fee of fifteen percent (15%) to twenty-five percent (25%) of the original item price, at our discretion. If your item is defective, over-sized, or non-cancellable/non-returnable, please see the appropriate section below.
You may return or exchange an item, with an approved RMA, within seven (7) days of receipt. Please inspect all items upon arrival and notify us of any shortages within 48 hours. Once a RMA is issued, you have seven (7) days to initiate the shipment of returning the item as described below. If the item is not returned within that time period, a new RMA number must be requested and re-approved. The item must be shipped by a traceable shipping method and the tracking information must be provided for record purposes.
We refund the full cost of the merchandise and all original shipping charges if your return is a result of our error or defective product. If the return is not a result of our error or defective product and you obtain a RMA and return the item unopened/like new within the designated period, we will refund the full cost of the merchandise minus the original shipping charge and 10% restocking fee.
We inspect all returned items when they arrive at our processing facility. Items must be returned in the original packaging and in the same condition as sold, and must include all product literature/instructions and blank warranty cards. Please do not write or place any stickers or labels on the original manufacturer’s packaging. If you return an item that has been opened or shows signs of wear or damage, we will issue a partial refund minus both original shipping charge and return shipping fees. If credit is issued towards future purchases, the credit must be used with one (1) year of the date that credit was issued.
Return / Exchange Instructions. A copy of the RMA form must accompany your return, and your RMA number and original order number must be written on the outside of your return package. Please do not write on the manufacturer’s packaging. When returning a product, you must prepay shipping and insure your item for its full value as we cannot be responsible for lost or damaged merchandise. If we receive the product damaged or it is lost in transit, you are responsible for filing any claims directly with your shipping company. Requests for RMA are processed during work days between 9-5PM PST. Please allow at least 48-72 business hours from receipt for a reply as to how we will proceed. Please email support@mastechpowersupply.com for return authorization form.
Defective Products Technical Support must be contacted to confirm the product is defective prior to any request for return of a possibly defective product. Upon confirmation that the product is defective, Technical Support will provide you with a RMA number. If your product arrives damaged in shipment, you should note that and contact us within 24-48 business hours of arrival of goods in order to process any claims with carriers. Wherever possible, you should document the damage (images will be extremely helpful). Please note, some carriers require claims to be processed within 48 hours of arrival of goods.
Over-sized Item Return Policy. Over-sized and heavy products are defined as items either exceeding two feet by three feet or weighing in excess of fifty (50) pounds and will be subject to a twenty five to fifty percent (25% to 50%) restocking fee based upon the actual size and weight. You must contact us in advance of returning the item and we will advise you of the restocking fee. Additionally, you will be responsible to pay the original shipping fee, and return shipping fee if we receive an over-sized item return for any of the following reasons: 1) you refuse a delivery without inspection; 2) you miss a delivery appointment or; 3) you return a non-defective or undamaged product. By purchasing an over-sized product, you authorize Mastechpowersupply.com and/or its Carriers to assess additional fees to your credit card as necessary, and to deduct original and return shipping costs from your refund or otherwise charge them to your credit card after we receive the return product back at our warehouse.
